Yes. We offer FREE shipping worldwide. However, please keep in mind that any additional costs beyond the shipment, such as taxes, customs duties, or other fees, are the responsibility of the customer. These extra charges can vary depending on your location and local regulations.

At Princess Hub, we believe that clothing should embrace your unique form, not the other way around. That's why we prioritize custom sizing over conventional size standards. Each of our products features a meticulously crafted sizing chart, developed through precise hand measurements. We kindly ask that you allow for a slight variance of 2-3 cm to ensure the perfect fit.

Usually, Yes. Most of the time, your order will arrive in one package. However, depending on the size of your order, you might receive separate packages that could arrive a few business days apart. This helps us manage shipping costs and ensures you don’t face higher additional fees.

At Princess Hub, we offer you the convenience of returning your item within 14 days, no questions asked. Returns are completely FREE, and we will cover the shipping costs. Please note that any additional tax charges incurred will not be refunded by Princess Hub.

To initiate a return, simply email us at contact@princess-hub.com with your order number and request. We will provide you with a shipping label to send your package back to us. Once your return is processed, the amount will be refunded to your original payment method.

You’ll receive a tracking link in your order confirmation email, so be sure to check there first. Alternatively, you can track your order by clicking the “Track My Order” link at the bottom of our page. Just enter your order number, and you’ll be able to see all the details about your shipment. Keep in mind the tracking is only available once we have send the package off which takes 2-3 business days.

We’re so sorry to hear this. Please contact Princess Hub, as soon as possible at contact@princess-hub.com, and we’ll work to resolve the issue quickly.

To help us assist you better, please reach out within 14 days of receiving your damaged item. After this period, we may not be able to help. Here’s what we can offer:

• Return the item for free, and we’ll issue a full refund along with a discount code for your next order.
• Depending on the damage, you might also be able to keep the item, and we’ll provide a partial or full refund based on the extent of the damage.

Please know that we never send damaged goods, and any issues you encounter are not a reflection of our quality or love for detail. However, since we ship worldwide and our parcels travel long distances, they may be more prone to damage during transit.

Please include photos of the damage and a description of the issue in your email. We’re truly sorry for the inconvenience and are here to make it right.

Once your order is placed, we typically take a few days to process and prepare it for shipment. If you notice an error in your shipping address, please email us immediately with your name and order number. We’ll do our best to make a correction before your package departs.

While we strive to accommodate address changes, please note that our ability to do so depends on the timing and processing of your order. If we can make the change, we’ll certainly try our best to assist you.

Thank you for your understanding