FAQ

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us immediately with your name and order number so we can try to make a correction to your package before it departs. Our efforts can only go as far as the order leaves our warehouse but we'll do everything we can.

We’re so sorry to hear this. Please contact Princess Hub, as soon as possible at contact@princess-hub.com, and we’ll work to resolve the issue quickly.

To help us assist you better, please reach out within 14 days of receiving your damaged item. After this period, we may not be able to help. Here’s what we can offer:

• Return the item for free, and we’ll issue a full refund along with a discount code for your next order.
• Depending on the damage, you might also be able to keep the item, and we’ll provide a partial or full refund based on the extent of the damage.

Please know that we never send damaged goods, and any issues you encounter are not a reflection of our quality or love for detail. However, since we ship worldwide and our parcels travel long distances, they may be more prone to damage during transit.

Please include photos of the damage and a description of the issue in your email. We’re truly sorry for the inconvenience and are here to make it right.

Just go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

Yes. We offer FREE shipping worldwide. However, please keep in mind that any additional costs beyond the shipment, such as taxes, customs duties, or other fees, are the responsibility of the customer. These extra charges can vary depending on your location and local regulations.

Usually, Yes. Most of the time, your order will arrive in one package. However, depending on the size of your order, you might receive separate packages that could arrive a few business days apart. This helps us manage shipping costs and ensures you don’t face higher additional fees.

VAT is included in our prices. For further information check your countries policies regarding shipping policies. All our packages ship from Asian warehouses. Princess Hub will not cover any additoinal costs beyond the VAT.

If any of your purchased items are missing please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 14 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us at contatc@princess-hub.com

At Princess Hub, we offer you the convenience of returning your item within 14 days, no questions asked. Returns are completely FREE, and we will cover the shipping costs. Please note that any additional tax charges incurred will not be refunded by Princess Hub.

To initiate a return, simply email us at contact@princess-hub.com with your order number and request. We will provide you with a shipping label to send your package back to us. Once your return is processed, the amount will be refunded to your original payment method.